Sedao Technical Support

Sedao technical support is provided

  1. Via our web site using our technical support questions page
  2. From your Sedao reseller
  3. Via email from our technical support staff (first 30 days free then subject to having a valid support contract)
  4. Via phone from our technical support staff (subject to having a valid phone support contract)

Customer experiencing technical difficulties should ensure that they have downloaded the latest software releases, to ensure any issues have not been fixed in latest releases, before contacting Sedao or your reseller.

Before purchasing an email or phone support contract, which entitles you 12 months of support, please check with your reseller to ensure they don’t already include this as part of their agreement with you.

For your benefit our support contracts are for 12 months duration and cover ALL your purchased Sedao software titles (no matter how many your purchase) from ONE designated member of your staff.

We may record telephone calls made to or received from our offices. Recordings are made for the following purposes:
to provide evidence of a business transaction, to see that quality standards or targets are being met